1. Introduction
At incredABLE, we take your privacy seriously. We provide care and support services to children and adults with learning disabilities, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Information We Collect
We may collect and process the following types of information:
– Personal information: name, address, phone number, email address, date of birth, emergency contact
– Care-related information: health or medical details, educational or behavioural information, support plans
– Website usage information: IP address, browser type, and usage statistics (via cookies or analytics tools)
– Any information you provide through our website contact forms
3. How We Use Your Information
We use personal data to:
– Provide and manage our care and support services
– Communicate with you about your care or enquiries
– Maintain records required by law or regulators
– Improve our website and services
– Safeguard the welfare of the people we support
We will never sell or share your personal information for marketing purposes.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
– Contract: To deliver the care or support services you have requested
– Legal obligation: To meet regulatory or statutory requirements
– Vital interests: To protect life or prevent harm
– Legitimate interests: To manage and improve our services
– Consent: Where you have given us clear permission (e.g. for sharing photos or using your data on our website)
5. How We Protect Your Information
We use secure systems and follow strict procedures to keep your personal data safe. This includes:
– Password-protected digital systems
– Encrypted storage and secure backups
– Locked filing cabinets for paper records
– Staff training on data protection and confidentiality
We only keep your personal data for as long as necessary to fulfil our obligations and will securely delete or anonymise it when no longer needed.
6. Sharing Your Information
We may share your data with:
– Health, education, or social care professionals involved in your support
– Local authorities and regulators (eg RQIA)
– IT service providers who help us manage secure systems
– Emergency services or safeguarding authorities (where required by law)
All third parties are required to handle your data safely and only for legitimate purposes.
7. Your Data Rights
You have the right to:
– Access a copy of the personal data we hold about you
– Ask us to correct or update incorrect information
– Request that we delete your personal data (in certain circumstances)
– Restrict or object to how we process your data
– Withdraw consent (where consent is the lawful basis for processing)
If you would like to exercise any of these rights, please contact us using the details below.
The Information Commissioner’s Office – Northern Ireland
10th Floor
Causeway Tower, 9 James Street South
Belfast
BT2 8DN
United Kingdom
Phone:0303 123 1114
f you are unhappy with how we handle your data, you can contact the Information
8. Children and Vulnerable Individuals
When collecting information about children or adults who may lack capacity, we will seek consent from a parent, guardian, or legally authorised representative. We always act in line with the Mental Capacity Act 2005 and safeguarding legislation.
9. Cookies and Website Analytics
Our website may use cookies or analytics tools (like Google Analytics) to help us understand how visitors use our site. This helps us improve the content and accessibility of our website. You can manage your cookie preferences through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our practices. The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Lead
incredABLE
162 Portadown Road
info@incredable.org.uk
02838872111